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Delivery & Returns

Delivery

Please allow 5 to 7 business days for order dispatch. Orders placed on weekends and holidays will begin processing the following business day. We are working hard to get these times down to a minimum and hope to achieve this in the next few weeks. Rest assured we will get your order to you as soon as we possible can.

We currently only deliver within Ireland. Delivery is charged at a fixed rate of €4.95 for all orders under €60. Orders over €60 are free of charge!

For small orders of light, flat items there is an option to send via An Post standard post. This option has a maximum delivery charge of €3.00. Please be advised that standard post is not tracked or insured and as a result The Hip Hooray can take no responsibility for any orders lost/misplaced.

 

Returns

If you are unhappy with your order for any reason, you can return your items within 14 days for a full refund or exchange.

Sale items are not included in our returns policy. All sale items are final sales and no exchanges or refunds will be given unless the product is deemed faulty.

Any postage or courier costs incurred while returning goods are the responsibility of the purchaser. Goods must be received back in there original packaging and in a re-saleable condition so we can refund you for the items.

We reserve the right to charge you for any damaged goods or goods not in their original packaging which we are unable to re-sell. 

Authorisation to return goods must be obtained at all times, please email us at fun@thehiphooray.com and we will issue you with a returns number. If you send an item back without a returns number we will be unable to match it to your account so will not be able to issue a refund. Please get in touch through our contact us section to get a returns number.

Parcel up your goods and return them with the original documentation. Write the returns number on the outside of the parcel. 

Make a note within the parcel detailing whether you would like a refund or replacement.
Please allow up to 21 days for a refund. Please allow 10 days for a replacement. 

Please send your package in a prepaid, insured, traceable method to:


The Hip Hooray
3rd Floor Suite 36, Beacon Court, Sandyford, Dublin 18, Ireland.